ISO 20000:2018 – Service Management Systems
ISO 20000 is an international standard that provides a framework for effective IT service management. It addresses IT services design, delivery, and continual improvement, helping organizations enhance customer satisfaction, optimize costs, and align IT services with business objectives.
We proactively address emerging risks, leverage emerging technologies, and maintain a competitive edge in the ever-changing digital landscape.
Our ISO 20000 Services
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ISO 20000 SMS implementation
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ISO 20000 internal Audit
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ISO 20000 certification preparation
ISO 20000 Audit Stages
Stage 1 – Documentation Review
Stage 2 – Audit Verifications
Service Management Systems Advantages
- Achieve international best practice standards of IT service management
- Develop IT services that are driven by and support business objectives
- Integrate people, processes and technology to support business goals
- Put in place controls to measure and maintain consistent levels of service
- ISO/IEC 2000 is compatible with ITIL to support continual improvement
